Privacy Policy

• Your name and, where you provide it, your company or trading name.
• Contact details such as email address and telephone number.
• The content of enquiry and quote requests you submit to us.
• Freight and logistics details you choose to share — collection and delivery points, cargo type, weight or dimensions, vehicle preferences and timing.
• Website usage and technical data, and IP address, browser and device information where this is technically collected in the course of serving the website.

We do not ask for identity numbers, banking details or any special personal information through this website.

We collect information directly from you: through the quote request form on this website, by email, by telephone or WhatsApp, and through any information you volunteer in the course of an enquiry or engagement. Limited technical information is collected automatically when your browser requests pages from our website, and through the cookies described in our Cookie Policy.

• To respond to enquiries and prepare and issue quotes.
• To arrange, coordinate and deliver the transport services you request.
• To communicate with you about a load, a route, timing or documentation.
• To operate, maintain, secure and improve the website.
• To meet legal, regulatory and record-keeping obligations.
• For ordinary business functions connected to the above, such as internal administration and dispute resolution.

We do not sell your personal information. We may share it where it is necessary for the purposes above, including with: service providers who help us operate the website and send email on our behalf; technology providers hosting our website and systems; transport and logistics partners engaged to carry or handle your freight; our professional advisers; and regulators, courts or authorities where we are legally required to disclose it.

Where a provider processes information on our behalf, we require it to be used only for the purpose we engaged them for.

We take reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access and misuse, including encrypted connections to this website, access controls on our systems and limiting access to the team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as a legal, tax or regulatory obligation requires us to retain it. When it is no longer needed we delete it or otherwise remove its link to you.

• To ask what personal information we hold about you and request access to it.
• To ask us to correct or update information that is inaccurate or incomplete.
• To ask us to delete information we no longer have grounds to keep.
• To object to our processing of your information in certain circumstances.
• To withdraw consent where our processing relies on your consent.
• To lodge a complaint with the Information Regulator of South Africa, and to any other right POPIA gives you.

To exercise any of these, contact us using the details at the end of this policy. We may need to verify your identity before acting on a request.

If we ever send you direct marketing, every message will include a way to opt out, and you can also ask us to stop at any time by contacting us. Opting out of marketing does not affect our ability to respond to your enquiries or service your loads.

This website may link to, or rely on, services operated by other organisations. We are not responsible for the content or privacy practices of any third-party website or service, and their own privacy terms will apply to information you provide to them directly. Please review those terms before sharing information.

We use a small number of cookies and similar technologies to keep the website functioning and secure. Where an optional category is ever introduced, it will only be activated after you allow it. Read our Cookie Policy for detail on the categories and how to change your preferences.

We may update this policy from time to time. The latest version is always the one published on this website, and the date below shows when it last changed.

Questions, requests or complaints about this policy or your personal information can be sent to:

• Information Officer: [Deorista Information Officer]
• Email: [Deorista Privacy Contact Email]
• Postal / registered address: [Deorista Registered Address]
• Telephone: +27 82 949 6042